SXSW Interactive has been described as “sleep away camp for nerds”, but it is also a giant mind-meld of the most innovative thinking in the country. I had planned on coming even before finding out I was going to be on a panel, but being here is even more exciting because I get to share [...]
Filed under: Uncategorized | Tagged: flexible work, Jessica Lawrence, results-only work environment, ROWE, SXSW | Leave a Comment »
Reprinted from Jessica’s “The Practical Business Radical” column in The Business Press
No matter business you are in, over the past year, you have probably had at least a few of your customers break up with you. Maybe it was more than a few. Each of those lost customers has cost your company money. You do [...]
Filed under: Business Theory, Uncategorized | Tagged: business, CRM, customer service, customers, Jessica H. Lawrence, Jessica Lawrence | 1 Comment »
Reprinted from my “Practical Business Radical” column in The Business Press
The world is full of thoughtful strategy. Companies spend hundreds of hours every year and significant financial resources on ensuring that they have crafted a strategy that will lead them to success. When so much of a company’s intellectual capital is dedicated to building its [...]
Filed under: Uncategorized | Tagged: execution, Girl Scouts, goal, Jessica Lawrence, strategy, Zappos | Leave a Comment »
Reprinted from my “Practical Business Radical” column in The Business Press
I was about to write this column focusing solely on how companies should stop babysitting employees’ use of computers – that they should stop blocking websites, stop blocking Facebook and MySpace, and stop restricting use of programs like Firefox. I recently read Farhad Manjoo’s great [...]
Filed under: Uncategorized | Tagged: computer restrictions, Girl Scouts, Google, Jessica Lawrence, Majoo, policies, Slate | Leave a Comment »
I’m realizing that I have a thing against “best practices”. That phrase evokes a definite feeling of ick.
“Best practices” are to business as Ritalin is to a hyper kid. The supposed cure-all, the “magic pill”.
I’m all for borrowing and sharing great ideas, but somehow “best practices” evokes a sense of thoughtless application of one [...]
Filed under: Uncategorized | Tagged: best practice, Donor Power, Harvard, Harvard Business Review, Jeff Brooks | Leave a Comment »
This is my new motto (thanks Seth Godin):
“First rule of decision making: More time does not create better decisions.
In fact, it usually decreases the quality of the decision.
More information may help. More time without more information just creates anxiety, not insight.
Deciding now frees up your most valuable asset, time, so you can go work on [...]
Filed under: Uncategorized | Tagged: data, decision making, Seth Godin, time | 1 Comment »
